Privacy Policy

Last Updated: December 12, 2025

Company Name: Sophario Ltd
Trading As: PetCareVille
Company Registration: 16511477
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@petcareville.com

1. Introduction

PetCareVille (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from petcareville.com.

By using our Website, you agree to the practices described in this Policy.

2. Information We Collect

Information You Provide

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment information (processed securely by Stripe/PayPal — we do not store full card details)

  • Messages sent to customer support

Information Collected Automatically

  • IP address

  • Device and browser type

  • Pages viewed and actions on the Website

  • Cookies (with your consent for analytics and marketing)

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Provide customer support

  • Improve Website performance

  • Send marketing emails only if you opt-in

  • Prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill your order

  • Consent: For marketing emails and analytics/advertising cookies

  • Legal Obligations: Tax, fraud prevention, compliance

  • Legitimate Interests: Website performance and security

5. Sharing Your Information

We share information only with essential service providers:

  • Shopify (Website hosting)

  • Stripe / PayPal (Payments)

  • Shipping & fulfillment partners

  • Email service providers

  • Analytics & advertising platforms (Google, TikTok, Facebook, Pinterest) — only with your consent

We do not sell or rent your data to third parties.

6. Cookies

We use cookies to operate our Website, analyze performance, and provide personalized ads.
Non-essential cookies (analytics & marketing) activate only if you give consent through our cookie banner.

You can change your cookie preferences at any time.

7. Data Retention

We keep your personal data only as long as necessary to:

  • Provide our services

  • Meet legal requirements

  • Resolve disputes

You can request deletion of your data at any time.

8. Your Rights

You have the right to:

  • Access your data

  • Correct or update your data

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent for marketing

To exercise your rights, contact:
support@petcareville.com

9. Children’s Privacy

Our Website is not intended for individuals under 18 years old, and we do not knowingly collect data from minors.

10. International Transfers

Your data may be processed outside the UK/EU.
We use Standard Contractual Clauses and security measures to protect your data.

11. Security

We use industry-standard security measures including encryption, secure payment processing, and restricted staff access to protect your personal information.

12. Changes to This Policy

We may update this Privacy Policy occasionally.
The updated date will be shown at the top of this page.

13. Contact Us

For questions or privacy requests, contact:
support@petcareville.com
Sophario Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.