Terms of Service (TOS)

Last Updated: October 2025

1. Overview

These Terms of Service (“Terms”) govern your use of petcareville.com and your purchase of products from PetCareVille. By using the Website, you agree to these Terms. If you do not agree, please discontinue use of the Website.

2. About Us

Company Name: Sophario Ltd
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact Email: support@petcareville.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT)

We are an online retailer offering pet care products and accessories.

3. Eligibility

By using this Website, you confirm that you:

  • Are at least 18 years old

  • Have the legal capacity to enter into a binding contract

  • Will provide accurate and truthful information during checkout

4. Shipping & Availability

We ship to the countries listed on our Shipping Policy page.
Shipping times and availability may vary depending on product stock and destination.

Orders placed from countries we do not ship to will be automatically cancelled and refunded.

5. Product Information

We aim to provide accurate product descriptions, images, and specifications. Small variations may occur due to manufacturing updates or display settings.

Prices shown on the Website include all applicable taxes, unless otherwise specified.

If a pricing error occurs, we reserve the right to correct it before fulfilling the order. You may cancel if you disagree with the corrected price.

6. Order Process

To place an order:

  1. Add items to your cart

  2. Proceed to checkout

  3. Provide accurate billing and delivery information

  4. Complete payment

An order is considered accepted once:

  • Payment is completed

  • You receive an order confirmation email

  • Your order begins processing

We may cancel or decline orders due to suspected fraud, incomplete information, or other reasons defined by our policies.

7. Payments

We accept major secure payment methods including credit cards, debit cards, and digital wallets listed on our checkout page.

All payments are processed through secure, encrypted payment providers. We do not store full credit card details.

You are responsible for any currency conversion fees charged by your bank.

8. Returns, Refunds & Cancellations

Our full Refund Policy is available on our dedicated policy page.

Key points:

  • Orders may be cancelled before shipping begins

  • If an item is defective or incorrect, we will offer a replacement or refund

  • Returns for non-defective items may require the item to be unused and in original packaging

  • Refunds are issued to the original payment method

9. Intellectual Property

All Website content—including text, images, logos, and graphics—is the property of PetCareVille and may not be reused without permission.

10. Acceptable Use

You agree NOT to:

  • Interfere with Website functionality

  • Attempt unauthorized access

  • Use the Website for fraudulent or illegal purposes

  • Use automated tools for scraping or data extraction

11. Third-Party Services

We use trusted third-party partners for:

  • Payment processing

  • Email communication

  • Shipping and logistics

Each partner has its own terms and privacy policies.

12. Privacy & Data Protection

Our Privacy Policy explains how your data is collected, used, and protected.
We comply with:

  • UK GDPR

  • EU GDPR

  • Data Protection Act 2018

We do not sell personal data to third parties.

13. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages

  • Our total liability is limited to the amount paid for the product

  • These Terms do not exclude liability for fraud or personal injury caused by negligence

14. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by courts in England and Wales, unless otherwise required by your local consumer laws.

15. Changes to Terms

We may update these Terms from time to time.
Continued use of the Website constitutes acceptance of the updated Terms.

16. Contact Information

For questions about these Terms:
support@petcareville.com
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom