Terms of Service

These Terms of Service (“Terms”) govern your use of https://www.petcareville.com and the purchase of products from PetCareVille. By using our site, you agree to these Terms.

1. Who We Are

PetCareVille is an online store offering quality products for pet owners. For any questions, please contact us at support@petcareville.com.

2. Agreement

By placing an order, you confirm that you are at least 18 years old and legally able to enter into contracts.

3. Products, Pricing & Availability

We strive to provide accurate product descriptions and pricing. In case of errors, we reserve the right to correct them or cancel orders with a full refund.

Prices shown on our website include shipping, taxes, and duties unless otherwise stated.

4. Order Acceptance

Your order is considered an offer to purchase. Acceptance occurs when we send you a confirmation email and dispatch the product(s). We may decline orders at our discretion.

5. Security of Payment

We prioritize secure transactions. Payments can be made using major credit/debit cards and secure digital payment methods. All payment pages are encrypted with SSL certificates to protect your information.

6. Cost & Currencies

You will be charged the exact amount shown at checkout. If your bank account uses a different currency, your bank may apply conversion or transaction fees, which are outside our control.

7. How to Make a Payment
  1. Add items to your cart.
  2. Review quantities, sizes, and product details.
  3. Enter shipping and billing information.
  4. Select a payment method and provide details.
  5. Confirm and submit your order.

After checkout, you will receive an order confirmation email. If you don’t see it, check your spam folder or contact our support team.

8. Security Measures for Card Payments

All card payments are processed securely through trusted payment providers. We do not store your full card details on our systems. Transactions are encrypted, and orders are processed only after payment validation.

9. Cancellations, Returns & Refunds

For details, please see our Refund Policy and Shipping Policy. In summary: cancellations before processing receive a full refund, damaged or incorrect items are refunded or replaced upon proof, and returns are generally not required.

10. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with a “Last updated” date.

11. Contact

If you have any questions about these Terms, payments, or your order, please contact us at:

Email: support@petcareville.com