Return & Refund Policy

At PetCareVille, we want you to feel confident shopping with us.
This policy explains how returns and refunds work for orders placed at petcareville.com.

1. Return Window

You may request a return within 30 days from the date you receive your order.
Items must be unused and in their original packaging.

2. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, we will provide a free replacement or full refund.
Simply contact us within 30 days with your order number and clear photos/video of the issue.

3. Change-of-Mind Returns

If you change your mind, you may return the item within 30 days.
In this case, return shipping is the customer’s responsibility, unless stated otherwise.

4. Missing or Delayed Orders

If your order has not arrived within the estimated delivery time, contact us. We will investigate and provide a refund or replacement if the shipment is confirmed delayed or lost.

5. Refund Processing

Refunds are issued to the original payment method.
Processing time: 5–10 business days, depending on your bank or payment provider.

6. Non-Returnable Items

The following cannot be returned unless defective:
• Personalized items
• Opened hygiene/grooming products
• Perishable pet goods

7. How to Contact Us

Email: support@petcareville.com
We typically respond within 1 business day.